Communication

What are the advantages of Flatfox Messenger?

Flatfox Messenger lets you:

• Chat quickly and conveniently on the go

• Have a clear overview of prospects

• Mark prospects as favorites

• See all requests in a single channel (without phone calls or separate emails)

• Send files easily (e.g. registration forms, applications, debt collection register extracts, photos, etc.)

I have received too many contact requests. What can I do?

We recommend that you pause your listing so that you can take your time to answer the contact requests you have received so far. Pausing a listing will mean that it is no longer shown in searches on Flatfox but lets you continue to communicate with prospects you have already heard from. You can then reactivate the listing if necessary.

What if someone looking for an apartment seems suspicious?

We are constantly striving to protect our platform from scammers. However, if you do come across users who are suspicious or act in a way you think is odd, please report this to us immediately. We will look into this and take action if necessary. As a rule, we recommend that you only share personal contact details once you get to know the other person better.