Contacting an advertiser

Where can I find the advertiser’s contact details?

The listings on the platform come from private individuals or organizations. For data protection reasons, Flatfox is not permitted to pass on contact details, so apartment listings do not contain any phone numbers or email addresses, for example. You can contact the advertiser quickly and easily using the contact form and Flatfox Messenger. 

I haven’t received a response to my contact request. What now?

Advertisers are responsible for responding to requests. It can sometimes take a while for them to respond. We appreciate your patience. You can find responses from the advertiser in Flatfox Messenger. For data protection reasons, we are unfortunately unable to publish any contact details.

What are the advantages of Flatfox Messenger?

Flatfox Messenger lets you:

  • Chat quickly and conveniently on the go

  • See all requests in a single channel (without phone calls or separate emails)

  • Send files easily (e.g. registration forms/applications and debt collection register extracts, photos, etc.)

What should I do if I come across a suspicious advertiser?

We are constantly striving to protect our platform from fraudulent listings. However, if you do think that a listing is suspicious, please report this to us immediately. Do not make any payments, if any have been requested, and do not share any personal data. We will look into the advertiser and the listing for signs of fraudulent behavior and will take action if necessary. As a rule, we recommend that you always communicate using Flatfox Messenger.